Matcha Darlin’ Refund & Order Policy:

At Matcha Darlin’, we want every customer to have an amazing experience. If there is ever an issue with your order, please don’t hesitate to reach out to us as soon as possible. We are always happy to help and will do our best to make it right.

Order Location

Please double-check your selected pickup location before placing your order. Customers are responsible for selecting the correct Matcha Darlin’ location when ordering.

Orders placed at the incorrect location due to customer error are not eligible for a refund. Once an order has been submitted and prepared at the selected location, we are unable to refund the order simply because the incorrect location was chosen.

As a small business, every drink we make has a real cost associated with it, including ingredients, packaging, labor, and preparation time. When an order is placed at the wrong location, the drink may already have been prepared specifically for that order and those costs cannot be recovered. For this reason, we are unable to offer refunds for orders placed at the incorrect location due to customer selection.

Issues With Your Order

If there is a problem with your drink or food, please let our team know as soon as you notice the issue. We are more than happy to remake or correct an item when there is an issue with the order.

We kindly ask that any concerns be brought to our attention the same day the order is received, preferably while you are still at the shop or shortly after leaving, so that we have an opportunity to inspect the order and make it right.

Because our drinks and food are prepared fresh, we are unable to provide refunds for items that were consumed, taken home, or reported as unsatisfactory a day or more after the order was made. If an item wasn’t made correctly, please contact us the same day so we can address it promptly.

Our Goal

We truly want every customer to leave happy. If something isn’t right, please come talk to us! Whether it’s a drink that wasn’t made the way you expected, an incorrect item, or any other issue with your order, don’t hesitate to reach out. We are always happy to listen and, whenever possible, fix the issue for you.

Thank you for supporting Matcha Darlin’ and supporting our small business! 💗